Frequently Asked Questions

Everything you need to know about shopping with Ball.

How do I determine my correct size?

We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific garment measurements provided.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but usually arrive within 7-14 business days.

Where are your garments manufactured?

At Ball, we prioritize ethical production. Our collections are manufactured in certified facilities that ensure fair wages and safe working conditions for all artisans.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.